Accountants
Cash journals, documents clients send whenever they feel like it, portals and deadlines all in the same week
See the pageRepetitive work changes its name, it doesn't change its weight
In an accounting practice they're called postings, in a garage warranty claims, in a warehouse delivery notes, but underneath it's always the same thing, someone opening a document and copying data into a screen
Here you'll find the same story told in the words of your own trade
Businesses that work on other people's documents
Your client pays you for the thinking you put in, not for the hours spent retyping what they sent you
Payroll consultants
Attendance arriving in twenty different formats, government portals, payslips to hand out
See the pageLaw firms
Case files, client records retyped into three systems, and secretarial hours you bill to nobody
See the pageNotary practices
Documents from the parties, client records, case files, with the deed itself left untouched
See the pageInsurance agencies
One portal per insurer, the same customer record written three times, renewals and receipts
See the pageCredit brokers
The same application uploaded to the portals of three different banks, each with its own forms
See the pageSurveyors and engineering practices
Building applications, portals that change from one municipality to the next, and data retyped onto every form
See the pageTax assistance centres and welfare offices
The cases all arrive together within a few months, and people bring the documents in however they like
See the pageStaffing agencies
Worker records, contracts, extensions, and attendance that every company sends its own way
See the pageAdministrative offices
Accounts payable, invoices, checks and reconciliations, the department where the most retyping happens
See the pageBusinesses that work with people
Time spent on paperwork is time taken away from the person in front of you
Medical practices
Appointment books, recalls, reports to sort, and a front desk doing three things at once
See the pageVeterinary practices
Appointment books, vaccination recalls, and the phone ringing while you hold a dog still
See the pageGyms and sports centres
Memberships that expire quietly, medical certificates to chase, payments to reconcile
See the pageSchools and training centres
Enrolments, registers, certificates all alike, and reports in the format the funder wants
See the pageSocial cooperatives
Shifts across several services, attendance from all over, reporting to the authorities
See the pageCleaning and facility services
Many sites, many people, and every client wants the report its own way
See the pageBusinesses that make, assemble or build
You create the value on the shop floor or on site, and meanwhile in the office someone is chasing documents
Manufacturing companies
Orders from the portals of the big customers, bills of materials, delivery notes, and item codes that never match
See the pageElectronics and components
Bills of materials with three hundred codes, availability to check, price lists that keep moving
See the pageTextiles and clothing
One order means a hundred lines across sizes and colors, plus the subcontractors and the sample ranges
See the pageWood and furniture
Custom jobs, bills of materials, and costs that have to land on the right job
See the pageWindows and doors
Quotes redone three times, supplier orders, documents to hand over to the customer
See the pageFood companies
Batches, expiry dates and records that have to be kept anyway, because the law says so
See the pageFarms and wineries
Registers and stock movements to keep, and a logbook that doesn't fill itself in
See the pageConstruction and building services
Job sheets from the site, delivery notes piling up, costs to put on the right job
See the pagePrint shops
Repetitive quotes that nobody pays for, and customer files to put in order
See the pageBusinesses that repair, maintain and rent out
You work inside somebody else's systems, and each one has its own rules
Garages and dealerships
Manufacturer portals, warranties, parts orders, every brand with its own rules
See the pageBody shops
One portal per insurer, quotes, parts, and the car sitting on the lift
See the pageVehicle paperwork and driving schools
The same customer and vehicle data retyped onto every form
See the pageTechnical service and maintenance
Job sheets that all come back on Friday, and call outs you risk never invoicing
See the pageEquipment rental
Contracts, deliveries and returns, servicing and due dates, with the machines out on the road
See the pageBusinesses that move goods and orders
Many steps, thin margins, and the cost hiding inside the time each line takes
Wholesalers and distribution
Orders by email in every shape, price lists that change every month, codes to translate
See the pageSupermarkets and grocery retail
Orders, delivery notes, price changes, and the gap between ordered, delivered and invoiced
See the pageEcommerce
Orders from several channels, stock to keep in line, shipments and returns
See the pagePharmacies and health stores
Orders to the wholesalers, delivery notes to enter, expiry dates and batches, with the counter never stopping
See the pageLogistics and warehousing
Delivery notes, orders, carriers and tracking, with stock levels that have to tell the truth
See the pageRoad haulage and freight forwarders
Collection orders from the clients' portals, tracking on different systems, delivery notes
See the pageImport export and customs
Folders of documents that all have to say the same thing, or the goods stop moving
See the pageBusinesses that sell stays, trips and homes
The same piece of data rewritten on five portals, and every portal with its own fields
Hotels and accommodation
Bookings from the portals, business software, guest reporting and tourist tax, for every guest
See the pageTravel agencies
Quotes redone because one date changed, and a round of five portals every time
See the pageReal estate agencies
The same property uploaded to five portals, and every price change means doing the round again
See the pageIf your industry isn't on this list it means nothing, the work to take away is always the same, only the names of the documents change, tell us how you work and we'll tell you whether it can be done
What people usually ask us
No, your industry doesn't have to be on the list, Muffin Suite starts from the way you work, not from the category, and the thing that gets automated is nearly always the same, a document arriving and someone copying its data by hand into a screen
What changes is the documents, the names of the fields and the checks to run, meaning what should set off an alarm, while the way Muffin Suite works stays the same, read the document, open the program you already use, fill it in, verify it and stop if something doesn't add up
No, Muffin Suite started recently and these pages describe the repetitive work typical of each industry, not clients already served, so what you're reading is the method and not a list of jobs done
No, Muffin Suite works on programs with no direct integration too, because the automation opens the screens and fills in the fields the way a person would, and that's exactly the house specialty
It depends how many times a week the same round repeats, not on how big you are, and to get an idea you can try counting up the hours before you even get in touch
With a monthly fee agreed before we start, with no large upfront cost, and it covers the development, the use, the support, the fixes and the maintenance, while the term and the conditions are set out in the project contract
Show us what you still do by hand
Describe the process or send a short screen recording and we'll tell you what can be automated