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Home›Industries›Medical practices and clinics

At the front desk you do three things at once, and one is always one too many

Schedules, bookings that come in by phone and by email, recall calls to make, reports to sort, and the paperwork that does not wait

Our system opens the programs you already use, reads the documents and fills in the fields for you

You don't have to replace your software, and you don't pay a large sum up front

The front desk of a medical practice with the phone and the patient files

The phone rings while you are finishing something else

There is a patient at the desk, the phone is ringing, and in the inbox there are four booking emails that came in overnight, all to be put onto the schedule by hand, it is like this nearly every morning, and it is not the work a practice exists for, it is the surrounding part, and you cannot skip it

  • Bookings that come in by phone and by email, each one written its own way, and somebody has to type them onto the schedule
  • Last-minute changes and cancellations, with the gap to fill by calling someone from the waiting list
  • Recall calls and confirmations the day before, one by one, so nobody ends up with an empty practice
  • Reports and documents that arrive and have to be handed to the right patient, without mixing anyone up
  • Invoicing, and then the administrative obligations, with the healthcare expenses filing that comes round again and again
We are talking about health data here, the most sensitive there is, so we are not going to write you that everything is fine, the scope is settled first and put in writing together with the privacy advisor of the practice, before a single line is written: where the system runs, which data it really touches and which it must not even see, who can get to what, and if something cannot be done cleanly it is better to know at the first call than later, that is why the work starts from schedules, recall calls, confirmations, sorting and administrative documents, not from clinical data

Examples of things the system can do at the front desk

These are examples of what the system is able to do, not jobs already delivered to some practice, we started recently and we would rather tell you here than let you find out later

  • It reads the booking emails, pulls out the name, the contact details and the service asked for, and prepares the line on the schedule with the free slot, leaving the final confirmation to you
  • It prepares the next day's recall calls, the list of who has to be called and who has already replied, so the front desk only makes the calls that are really needed
  • When a cancellation frees a slot, it pulls out the list of who is waiting for that service, in order, ready to contact
  • It takes the administrative documents, checks that all the fields are there and that the numbers add up, and flags the incomplete ones before they turn into a rejection
  • It redoes the entries you retype by hand today into the practice business software and onto the schedule, opening the screens the way a person would, even when those programs have no direct integration

Muffin Suite does not touch the filings to the national health card system, the electronic prescription or the other obligations towards the authorities, and it makes no declaration of compliance, that part stays with the practice and with whoever advises it, on the rest the method is the same, we look together at which part of the round is mechanical and repeatable and which one stays a decision of yours, and only the first gets automated, where logging into a portal is needed the work is done the way described on the page about web portal automation

What stays with the person at the front desk

The patient on the phone who explains badly what is wrong, the one who turns up with no appointment, the doctor who asks to move the whole afternoon: that is the part a machine does not do, and it is also the part the front desk is there for

The system does not guess, if a name is not clear, if an email is ambiguous, if a document does not add up, it stops and leaves you the case to look at, with what it understood and what it did not, ten cases set aside are better than one got wrong in silence

Why it is worth it for the practice

The hours that go today into typing and into calls that lead nowhere come back free, and they go into looking after the patients or into closing the day earlier, without taking anyone else on just to copy data over, and you don't have to replace your software, we work on the ones you already have

We agree the monthly fee before we begin, it stays that, and you approve every addition yourself, if you want to run the numbers before writing there is the page for working out the savings

Who you are talking to

I'm Antonio Fuccillo, I work from Nove, in the province of Vicenza, P IVA 04650850243, I write the automations myself and I answer the messages myself, so there is nobody in between

The first step is a call where you talk me through a procedure, without sending me anything confidential, then I tell you whether it can be done, what is better left alone, and what we put in writing before we start, the contact details are here

What people usually ask us

No, Muffin Suite starts from schedules, recall calls, confirmations, sorting and administrative documents, not from clinical data, the scope of which data the system touches and which it must not even see is settled first and put in writing together with the privacy advisor of the practice
No, Muffin Suite works on the programs the practice already uses, the system opens the screens of the business software and of the schedule the way a person at the front desk would, so it works even when those programs have no direct integration
It depends on the procedure, Muffin Suite agrees the monthly fee before we start, that fee stays what it is and you approve every addition yourself, there is no large upfront cost to pay in advance, the price comes into view after we have looked together at what there is to do
The Muffin Suite system does not guess, if a name is not clear or a document does not add up it stops and leaves you the case to look at, with what it understood and what it did not, the final confirmation on the schedule stays yours
No, Muffin Suite started recently and has no medical practices to name, the ones described on this page are examples of things the system can do at the front desk, not jobs already delivered, we would rather tell you now than let you find out later
With Antonio Fuccillo, who works from Nove in the province of Vicenza, he writes the Muffin Suite automations and he answers the messages, there is nobody in between, the first step is a call where you talk through a procedure without sending anything confidential

Show us what you still do by hand

Describe the process or send a short screen recording and we will tell you what can be automated

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