The customer hands you the ID card and the retyping begins
Someone comes in for an ownership transfer, hands you the ID, the registration document, sometimes a phone photo of the lot, and from there on you are the one typing that data, into the business software, onto the form, into the portal, and every time you read it through again from the top, because a wrong character in the VIN comes back to you later
It is data the customer has already given you, it already exists, it is written on a document sitting in front of you, and your job at that moment is being a keyboard
The hours that disappear in the agency
- Customer records for people and vehicles retyped onto every form, plate, VIN, address, tax code, always the same ones
- Documents to scan, pass on, rename and file where you will actually find them again
- Deadlines to keep an eye on, roadworthiness tests, renewals, open cases waiting on one piece of paper
- Payments to reconcile, who has paid, who has left a deposit, who settles up on collection
- For the driving school, the enrollments, the learner permits, the exam bookings, the medicals each with its own date
Examples of what the system can do in here
These are examples of jobs the system can do, not jobs already delivered for some agency, we started recently and we would rather tell you now
- It reads the ID card and the registration document you scanned or photographed, pulls the data out of them, and writes it into the agency business software in the right fields
- It pre-fills the forms and the screens with the data it has already read, and leaves them ready there for you to look at before the case goes any further
- It checks that a case is complete before it goes out, if a document is missing or a date does not add up, the case stops and lands on your list
- It keeps the file in order, every document renamed and put in the customer's folder by the rule you use yourself
- It keeps the internal deadline list and prepares the list of who needs chasing, without anyone running down the board by hand
The same goes for the driving school side, the enrollment goes into the system starting from the student's documents, and the dates of the medicals and the exams sit in a calendar someone checks for you
What stays with you
The relationship with the customer, the case as a professional judgment, and the signature, the system does the mechanical steps and stops by itself when a value is not readable or when something does not match, it does not guess
At the start it is worth keeping it on a short rein, with more confirmations and more checks, then you widen it on the cases you have seen run well
Why the agency comes out ahead
The hours that go into typing today come back to the counter, and the counter is where the paying customers are, without putting anyone on copying plates
You don't have to replace your software, the system opens the agency business software the way an operator would and prepares the data that then goes into the public portals you work on, so it works even where there is no technical integration to hook onto, and that is the house specialty, for the rest you will find the method in how it works and the numbers in work out the savings
How we start
I'm Antonio Fuccillo, I write the automations myself and I answer the messages myself, so you're talking to the person who does the work
You show me a procedure, a screen recording with none of your customers' data in it is fine, I look at whether it can be done and I tell you the monthly fee before we start, that figure stays and you approve every addition yourself, write to me if you like