The cat is still on the table and the phone is ringing
The appointment ended a minute ago, the owner is waiting for the invoice, meanwhile a call comes in for a booking and there is a dog in the waiting room that will not keep still, and in the middle of all this somebody has to write up the file, open the appointment book, look up whether that five o'clock slot is free
Anyone who works in a veterinary practice knows it, the time with the animal is never the problem, the problem is everything that goes on around it, and it piles up between one patient and the next until it sits there until the evening
The work that takes your hours
- The appointment book, with the moves, the last minute cancellations, the gaps to fill and the emergencies to fit in
- The vaccination and check-up recalls, which somebody has to go and look for one by one in a list
- The records of the owners and the animals, written down once over the phone, written again when they arrive, corrected when a number changes
- The invoices to issue while the owner is still standing there with the card in hand
- The documents and the forms, to prepare, to get signed, to put in the folder where you can find them again
- The reminders for the next day's appointments, which somebody has to remember to send, one by one, in the evening
Recalls are money, and they get lost quietly
This is the part that hurts most of all, a missed recall does not send you any alert, it does not argue with you, that customer simply does not come back, and nobody in the practice notices, because to notice you would need the time to look at the list of who was due back and did not come
You do the recalls by hand when there is a quiet day, and the quiet days are the ones where somebody did not turn up, so you get through half of them and always late
Examples of what the system can do
These are examples of jobs the system can carry out, not jobs already delivered to some practice, Muffin Suite started recently and we would rather tell you now than later
- The system opens the practice business software, pulls out whoever has a recall coming up in the days you decide, puts together the list with the animal's name and the contact details, and leaves it ready for the phone call or the message
- It takes the owner's details from a filled-in form or a photographed document, checks that nothing is missing and creates the file, without anything being retyped by hand
- It looks at the next day's appointment book and prepares the reminders to send, with the right time and the right name
- At closing time it compares the appointments in the book with the ones invoiced, and flags what has been left behind
- It files the documents with the name and in the folder you already use, so you find them again with the logic you have in your head
The practice business software and the appointment book stay as they are, the system uses them the way a person sitting at the screen would, so you don't have to replace your software and you don't have to ask anyone for a technical integration, and when that integration does not exist at all it is still our home ground
What stays with the people
The examination, the hand on the animal, the explanation to an owner who is frightened, the clinical judgment, all the part that is the profession and that nobody touches
The system does the mechanical steps, and when something does not add up, a missing value, a case it has never seen, it does not make it up, it stops and leaves it aside for you
Why the practice comes out ahead
The hours that go into the appointment book, the lists and the data entry today come back free, and the recalls go out by the rule you decided instead of whenever a quiet day happens along, which is the difference between a customer who comes back and one who disappears without telling you
We agree the monthly fee before we start, with no large cost at the rollout, and if you want to do the sums there is the page to work out the savings
How we start
I'm Antonio Fuccillo, I write the automations myself and I answer the messages myself, so you're talking to the person who actually does the work
You show me a procedure, a short screen recording with none of your customers' data in it is fine, I look at whether it can be done and I tell you the monthly fee before we begin, the rest is explained in how it works, or write to me from the contact page