The guest is at the desk with his suitcase
The booking came in from a portal two weeks ago, someone re-entered it by hand into the property's business software, now he's standing there waiting for his room and you're typing his name for the third time, in a hurry this time, because it's needed for the guest report to the police
It's the same guest and the same data, written into three or four different places, and every time it's one more chance to get a letter of the surname or a digit of the ID wrong
The work that eats the hours at reception
- The bookings that come in from several portals, each with its own format and its own emails, and have to be brought in house
- The guest records retyped between the property's business software and the portals they have to be reported to
- The guest report, which has a hard deadline, and if you miss a day there's trouble, so somebody does it anyway, at eleven at night
- The tourist tax to account for, with the night counts, the exemptions and the children
- The statistics to fill in, always the same numbers taken from where they are already written
- The availability and the prices to keep in line, because a room sold twice is a problem you end up paying for
Examples of what the system can do in the middle of this
These are examples of jobs the system can do, not jobs already delivered for some property, we started recently and we'd rather tell you straight away
- It reads the bookings that come in by email or from the booking portals, pulls out name, dates, room and amount, and enters them into the property's business software by the rule you give it
- It takes the guest data already written in the booking, uses it to prepare the documents you need, and puts in front of you only what is genuinely missing, the ID number that has to be read on the spot, for instance
- It prepares the tourist tax count from the nights recorded, applies the exemptions by the rules your municipality gave you, and leaves you the statement ready to look at
- It keeps a list of the reports due with their deadlines, and warns you beforehand, instead of leaving you to remember once the evening is over
- It compares what's on the portal with what's in the business software, and flags the lines that don't match
The system works on the programs the way a person in front of the screen would, so it's fine even when your business software has no technical integration to offer, and that's the part of the job we do best
What stays with you and your people
Welcoming people, which is the reason the place exists, recommending the right restaurant, putting right the thing that went wrong before it turns into a review
The choices stay yours, the system follows the rules you gave it and doesn't invent new ones, if a booking comes in looking odd or a value doesn't add up it stops, sets it aside and shows it to you, because a wrong value written in a hurry costs more than a value written slowly
You decide how much autonomy to give it, at the start it's worth keeping it on a short rein, with your confirmation on the steps that matter, then you widen it on what you have seen work
Why you come out ahead
The hours that go into retyping today come back free, and in a small property they're the same hours when there are people at the desk, so they're worth double
You don't have to replace your software, the system uses what you already have, and we agree the monthly fee before we start, with no large cost at the rollout
How we start
I'm Antonio Fuccillo, I write the automations myself and I answer the messages myself, so you talk straight to the person who does the work
You show me a procedure, even just with a short screen recording, I look at whether it can be done and I tell you the fee before we start, if you want an idea first you can see what manual work costs you today, or write to me