You don't need to automate everything

In almost every office two or three processes take the big slice of the time, the rest is noise

A few binders on a shelf inside an archive room

The short answer is two or three processes

In almost every company most of the repetitive time goes into two or three activities, and those are the ones to take, the rest is a long tail of small things that feel annoying but weigh very little

The reason is plain, an automation pays for itself through repetition, if you do something two hundred times a month every minute you take away is multiplied by two hundred, if you do it twice a month it stays twice a month afterwards too, and the time spent explaining its rules you never get back

So the first thing to do is not to make a list of everything that annoys you, it's to work out where the volume is, because annoyance and volume are not the same thing, the case that gets on your nerves may be the one that comes up rarely, and the one that really weighs on you maybe you don't even notice anymore because you've got used to it

Anyone offering to automate everything is selling you hours

Be wary of the person who turns up and tells you the whole office can be automated, because that pitch suits the one making it, not you, the more things go into the project the longer the project lasts, and the length is what you pay for

A job done well starts from the opposite end, you look at what to leave as it is, and that's the right place for the case that turns out differently every time, or the step where someone has to decide by looking at the context, it isn't giving something up, it's the reason the rest works

There's a practical reason too, an automation has to be written, tested and then maintained over time, because the business software you use changes, a new supplier arrives, a form changes, and every automated piece is a piece somebody has to keep standing, if you build ten of them for the pleasure of saying everything is automatic, you've bought ten things to maintain and you use three

After the first process you understand the second one better

There's something you only see later, once the first process is running, the second one is almost never the one you had in mind at the start

It happens because while the first one is being written you look at the work close up, step by step, and things come out that couldn't be seen from above, a file that was being checked twice by two different people, a manual step that existed only because another step needed it and that step you no longer do, and at that point the ranking changes on its own

That's why it's better to start with one, the most repeated and the clearest, make it work, watch it working for a while, and only then choose the next one with what you've learned, instead of deciding now on a list of six things you'd rewrite differently a few months from now

If you want an idea of which one comes first, which processes to automate first has the criteria for lining them up, and work out the savings shows you what the time you spend on it now weighs over a year

If you have a long list in your head that's fine, it only serves to work out which two items really count, the others stay where they are

What people usually ask us

Two or three, because in almost every company most of the repetitive time sits in a few activities repeated often, the rest is a tail of small things that weigh little and are better left as they are now
No, a job that comes up twice a month doesn't pay back the time it takes to write its rules and keep them up over the years, Muffin Suite would rather tell you so first and leave that step by hand, instead of adding it to the project
Because the more things go into the project the longer the project lasts, and the length is what you pay for, a quote that covers the whole office sells hours, while the value is in taking the few processes that really do repeat
Better not, while the first one is being written you look at the work step by step and things come out that couldn't be seen from outside, so the second process is often not the one you had in mind at the start, and choosing it later costs less
It depends, annoyance and volume don't line up, the case that gets on your nerves may come up rarely while the one eating your hours you no longer notice out of habit, so it's worth counting how many times a month it happens before deciding
Very little, which program you use, what steps the person goes through from start to finish and how many operations there are a month, with that Muffin Suite can already say which process makes sense to look at first and which ones to leave alone

Show us what you still do by hand

Describe the process or send a short screen recording and we'll assess what can be automated

WA